Signallamp Health Enrolls 25,000th Patient

Leading provider of remote care management hits major growth milestones

Scranton, PA – June 25, 2019 – Signallamp Health, Inc., a pioneer in providing dedicated nurse care managers to chronically ill patients, today announced that it has hit major growth milestones in 2019, serving its 25000th patient, and 130th practice. Founded in 2015, the company is experiencing rapid growth serving primary care providers, single and multi-specialty groups, and health systems as their remote care management delivery partner.

Key Signallamp milestones include:

  • 25,000th enrolled patient
  • 2000th active physician
  • 10,000th behavioral health assessment

“There is no shortage of need in our communities to serve chronically ill and vulnerable populations, especially outside of office visits and acute care stays,” said Drew Kearney, Signallamp’s Co-Founder and Chief Executive Officer. “We understood when we founded Signallamp that the complexity of patients’ health is equally matched by the complications of delivering timely, coordinated care—care that often requires overcoming many barriers in our current delivery model, for patients and providers alike.”

More than half (52%) of healthcare leaders believe reimbursements for chronic care are insufficient, and 61% say they lack adequate human resources to support their chronic care efforts.[1] To overcome these challenges, Signallamp has built a robust and proven operational model that extends care to providers’ patients and contributes to the bottom line, by dedicating remote nurse resources to chronically ill patients.

With a 65 percent enrollment rate for eligible patients and a 75 percent retention rate, Signallamp’s success in engaging patients to deliver better health outcomes has reached market leading levels. Results include:

  • 86% of patients better understand and comply with medications.
  • 93% of patients report that they recognize and communicate health issues sooner.
  • 96% report that they value their relationship with their nurse care manager and plan to continue with the Signallamp program over the next year.
  • Achieved a high Net Promoter Score of 70 (127 surveyed patients).

Signallamp also targets appropriate and often untapped sources of care gaps and revenue, helping improve hospitals and health systems’ bottom lines, driving success in value-based programs, and increasing MIPS and HEDIS scores.

“We knew going into 2019 that it was going to be a banner year for us, but we’ve continued to gain momentum in our drive to improve customers’ clinical and financial outcomes,” said Kearney. “As our business continues to scale, delivering transformed care management to even more organizations and populations, we look forward to hitting the next set of milestones. It’s exciting to be at the forefront of such a pivotal part of our patients’ and our clients’ worlds.”

[1] Relationships: The Key to Better Chronic Care. http://www.signallamphealth.com/relationships-the-key-to-better-chronic-care/


Signallamp Spotlight – Eve Yanofsky, RN – Care Management Nurse

Eve Yanofsky

“The appreciation in my patients’ voices is my fuel. I am their speed-dial contact to their physician. ”

– Eve Yanofsky, RN, Care Management Nurse

Signallamp Spotlight features interviews with some of our talented and passionate team members. Our goal is to provide a peek inside our organization, specific aspects of the profiled role, and a few lesser known details that offer a glimpse into the lives of our Signallamp family outside of work. This spotlight features Eve Yanofsky, RN.

 

In a few sentences, answer the following:

Tell us a little bit about your role and a day in the life.

I begin each day by cracking my knuckles and logging into the electronic medical record (EMR). The remote EMR is my portal to the patient’s current medical conditions and history, and other relevant data and descriptive points to refresh me to the patient and his/her needs. This is the key to triaging (messaging the provider), and facilitates direct communication to the physician.

I guide my patients to break barriers and engage patients to be active participants in their medical care. I am often their “speed-dial contact.” I provide the patient knowledge and support as I assist individuals to maintain their health, safety, independence, and best quality of life.

I am also a patient advocate. As a direct link to the physician, I oil the wheels of communication that turn between physician office visits. I resolve unanswered health questions. Patients can be comforted in knowing I am a phone call away.

I see the same medical chart and patient history that the physician reviews at an in-office visit. I message the provider instantly via the patient record. Each call takes into consideration individual patient’s current diagnoses, most recent provider visits, and interoffice updates. Each call is goal oriented, promotes patient accountability, and provides comprehensive care and medical options. I approach each call with a positive attitude and a focus on the ‘bigger picture’ as it relates to his/her health and lifestyle choices. This combination helps to optimize patients’ health and independence. I’ve been able to track noticeable positive outcomes.

 

Why did you decide to do the work you are doing now?

I was seeking to combine my clinical nursing experience with a company using advanced technology in a meaningful way. Signallamp Health (SLH) was the perfect match. Initially, I was intrigued when I read about SLH in a regional business news feature profiling a local company maximizing patient’s quality of life using virtual and remote technology. I met with Jen, the Director of Nursing, and within a couple of weeks, I had a panel of around 500 patients waiting to hear from a Chronic Care Management (CCM) Nurse for the first time ever.

My experience with the geriatric population and helping people obtain the best quality life has been my passion. SLH satisfies my drive and career goals. Interacting with patients by phone and following their progress creates a trusted bond. Patients look forward to the calls. They like being proactive and involved in their healthcare options in a way not previously available to them and at a time in their lives when they are also trying to manage multiple health conditions.

 

What’s your favorite thing about working at Signallamp Health?

Working with technology, the efficiency of SLH’s model, and the appreciation from patients. SLH takes clinical nursing care to the next level.

My supervising nurse and team promotes communication and input from employee nurses, to optimize the quality and efficiency of care provided during CCM calls. This means I can spend more time caring for more patients and less time documenting while still covering all the important education points and concerns that a patient may have in their managing their chronic care conditions.

Any time, I can log into the EMR from my home office. Working real-time in a patient’s EMR means I have direct communication with the primary care physician (PCP). I can work within the EMR, both before and during their call. This facilitated communication with the physician is a hurdle many practices face. SLH and my CCM role helps to overcome this challenge.

Patients are appreciative to have the direct phone number to call or text at any time, knowing their physician will also be notified and their chart updated with each call. The most poignant lesson for me thus far in my work relates to how mental health in some elderly is negatively affected due to a patient’s poorly managed chronic healthcare needs and his/her inability to access care. There are certain aspects of care that improves the day-to-day quality of an elderly persons’ mental stability and overall life quality that I’ve been able to pass on to patients through our work together.

 

What would be your ideal way to spend the weekend?

With family. My husband and I enjoy community events, art, music, food festivals, and spending time in nature with our dog Cosmo. Cosmo also acts as my office assistant! When I am working, he is often sitting on my lap so he can “feel” the warmth we receive from my calls with patients.

I love being active, outdoors and having fun in the sun – running, hiking, biking and driving on my scooter. Wherever I go and whatever I do, music plays a part. I am waiting to get a keyboard someday soon to jam with the band at home. I’m inspired by and enjoy drawing, painting, photography and learning about innovative art techniques.

 

What’s something you like to do the old-fashioned way?

Cooking. I love food of the earth. It would be awesome to have my own garden and farm one day. We love to cook and travel, and one of my favorite things when traveling is to enjoy indigenous munchies and learn about creative cooking styles. Part of this includes dancing to the music of the land as well!


Relationships: The key to better chronic care

Is chronic care a priority? How well is it being managed today and what barriers do organizations face?

As health systems increasingly seek to extend care beyond the walls of their facilities, a new survey of hospital and physician practice leaders provides insights into how well they’re doing, which programs they participate in, how they think care should be delivered and what their top challenges are.

This online survey of healthcare executives was conducted to understand the views of over 100 hospital and physician leaders on managing chronic conditions.

 


Get the Report






Once you fill out the form, you will get an email with your personalized link.


Signallamp Spotlight – Corrin McAlarney, BSN, RN

CMcAlarney

“I’ve built some great relationships with my patients and have become a partner in their goal of maintaining good health. ”

– Corrin McAlarney, BSN, RN, Director of Quality Improvement

Signallamp Spotlight features interviews with some of our talented and passionate team members. Our goal is to provide a peek inside our organization, specific aspects of the profiled role, and a few lesser known details that offer a glimpse into the lives of our Signallamp family outside of work. This spotlight features, Corrin McAlarney.

1.  Tell us a little bit about your role and a day in the life.

I am a key link connecting the patient and their provider to help manage the patient’s health between office visits. My role is to provide education, answer questions or concerns and relay any medical information over to the patient’s provider. Ensuring the very best patient care is my goal for each of my patients each day.

2. Why did you decide to do the work you are doing now?

I came to a point in my nursing care where I felt I was unable to provide the care my patients needed. Being a care manager at Signallamp gives me the opportunity to connect with my patients on a regular basis about their health as well as anything going on in the lives which may affect their health. During our conversations, we are able to discuss their diagnosis, medications and any concerns or questions regarding their health. I love the relationships I have built with my patients and hope to continue to be a resource as well as an advocate for them.

3 What’s your favorite thing about working at Signallamp Health?

Our TEAM. I am grateful to be a part of Signallamp’s nurse-centered approach to managing the chronically ill. I get to work alongside a team that is diverse in our roles but is always focused on providing optimal care for our patients.

 

Additional questions:

What’s the most poignant lesson you’ve learned about seniors from working in senior care?

All the knowledge they have to share. They have experienced first-hand what others may have studied in history books. They have lived life and have a wealth of knowledge, advice, and some funny stories to pass down.

If all jobs had the same pay and hours, what job would you like to have?

A full-time yoga instructor. Along with nursing, I am also a Registered Yoga Instructor. Being able to promote health and wellness through a different outlet by encouraging students to tap into their movement and breath through their yoga practice is a gift.

What would be your ideal way to spend the weekend?

My husband and I are always up for an adventure. We love to travel and to be outdoors but also enjoy catching up on our favorite TV shows with some take out.

What are some small things that make your day better?

Kindness- holding the door for someone, saying hello, giving a compliment. A simple act of kindness can change someone’s whole day.


Cracking the Care Management Code – Signallamp Health Whitepaper

cracking-the-codeThe U.S. healthcare financing, payment and delivery models need massive transformation. Over the last 10 years, we’ve been driving toward new approaches, and for good reason. Costs continue to rise faster than inflation, putting the health of millions of Americans and the U.S. economy as a whole at risk.

To date, most efforts have been focused on insurance and payment reform—key pillars of the required reformation.

Lagging far behind, in our view, has been the transformation of our delivery system. We have to fundamentally alter the medical model—a model that today is purpose built for acute and ambulatory sick care—where providers open their doors and wait for patients to come to them.

Please fill out the form below to receive an email within ten minutes with your personal link to the white paper.

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Signallamp Spotlight – Jen Nicastro, BSN, RN

JNicastro

“I feel fortunate to be a nurse at a time when technology has the power to help me care for my patients after they leave the doctor’s office.”

– Jen Nicastro, BSN, RN, Chief Nursing Officer

Signallamp Spotlight features interviews with some of our talented and passionate team members. Our goal is to provide a peek inside our organization, specific aspects of the profiled role, and a few lesser known details that offer a glimpse into the lives of our Signallamp family outside of work.

This inaugural spotlight features our Chief Nursing Officer, Jen Nicastro.

1. Tell us a little bit about your role and a day in the life.

My role for Signallamp Health is to provide care to chronically ill patients as an RN Care Manager. I work with providers and office staff to help them better manage their patients outside office appointments. When patients leave their doctor’s office, I’m there to help them better manage their health conditions, day-in and day-out. A typical day begins with check-in calls with my patients. I complete assessments on their health, provide education and coordinate care with a network of providers outside the practices I’m supporting each day. I reach out to community resources and share educational materials with patients. There are many aspects to the work we do to care for our patients.

2. Why did you decide to do the work you are doing now?

The reason I became a nurse is to help patients get better, recover from illness, educate them on how to stay healthy, and advocate for them. I feel fortunate to be a nurse at a time when technology now has the power to enhance care for my patients. The nursing world offers a diverse set of job types and settings. My job at Signallamp allows me to monitor, care, educate and advocate for my patients on an on-going basis, not just when they’re patients in a hospital or visiting their doctor’s office. A typical nursing role in the hospital does not allow me to stay connected with my patients after discharge. In my new role, I’m still by their side after they’ve gone home, keeping them on their plan of care and preventing re-admission.

When I read the job description for a care manager nurse with Signallamp Health, I just knew I had to be considered for the role. It’s satisfying to be that extra resource and qualified, go-to person when patients need assistance with their care. I’m invested in my patients’ long-term health and well-being. I’ve never looked back and view this as my new career path.

3. What’s your favorite thing about working at Signallamp Health?

That’s easy. The ability to build long-lasting relationships with my patients. I can make a real difference in their lives by helping them to better manage their health conditions so they can live a healthier life.

4. If all jobs had the same pay and hours, what job would you like to have?

I’d be a detective. A Sherlock Holmes for nursing care. I love researching and finding out the truth about something or someone, especially when comes to uncovering helpful insights for better health.

5. What would be your ideal way to spend the weekend?

A weekend with my family. Relaxing together on a lake – fishing, swimming, or reading a book. No plans, just a day well spent doing whatever, together.

6. What are some small things that make your day better?

Making people smile, hearing people laugh, knowing that I helped someone in a time of need…big or small.

7. Who’s your go to band or artist when you can’t decide on something to listen to?

Any artist from the 80’s but especially Bon Jovi.


The Wright Center – New Net Revenue in 14 Days (Case Study)

With each new value-based program, your medical practice must meet new metrics or watch your bottom line shrink. You need better ways to preserve your revenue streams while improving care for patients. Leveraging CMS’ Chronic Care Management codes (CCM) can help you achieve both goals, but managing care and billing is complex.

The Wright Center (TWC), a safety-net primary care provider in northeastern Pennsylvania that follows the Patient-Centered Medical Home (PCMH) model, solved this problem by contracting with Signallamp Health.

Read more in our latest case study…


Signallamp Health Announces Expansion

Signallamp Health, Inc., a pioneer in providing dedicated nurse care managers to chronically ill patients, announces an expansion of its nurse care team to assist patients and their providers adversely affected by the abrupt closing of CareSync.

Signallamp’s full-service chronic care management solution is the “anti-call center” for patient engagement. Signallamp’s model allows for the same nurse to work with the same care team every day and same panel of patients each month. This has proven to deliver unrivaled patient satisfaction and retention, and guaranteed monthly NET revenue for the practice without upfront investment.

The most under-utilized asset in healthcare is the physician-patient relationship. Signallamp’s embedded care managers effectively supplement this relationship by expanding the provider’s capacity to work with patients between office visits while remaining in the provider’s day-to-day workflow. On the other hand, call centers create an entirely separate workflow, and not surprisingly, patients balk at the impersonal nature of the interaction.

Signallamp has partnered with providers since the CMS launch of the Chronic Care Management program and has become a national thought leader in the space. “Those struggling with a Chronic Care Management program often prioritize technology, but you need a program that works at a human level first. Once we got that right, we built technology to maximize efficiency and extend the program to thousands of patients,” said Drew Kearney, Co-Founder and Chief Executive Officer.


About Signallamp, Inc.
Signallamp Health is a technology-enabled care management provider that works as an extension of the physician practice and dedicates nurse resources to chronically ill patients. For patients, Signallamp Health builds on their trusted physician relationship to enhance patient care, engage the patient in their own good health, and deliver better health outcomes. For physicians, Signallamp is targeting untapped sources of revenue, driving ancillary services, and helping practices prepare for MIPS and value-based reimbursement. Learn more at: www.signallamphealth.com


Extending Relationships with Chronically-Ill Patients

Under MACRA/MIPS and the physician Fee Schedule, Medicare is demanding and paying clinicians for providing care outside of regular office visits. 3 out of the 4 MIPS performance categories and an additional 7 CPT codes in 2017 relate to providing care management.

Signallamp Health dedicates RNs to collaborate with physicians to monitor and help manage their most challenging and time-consuming patients.

In this series, Signallamp Health highlights the positive impact of its RN-driven, hands-on approach on patient care. Continue reading…


Long-Term Relationships with Your Chronically-Ill Patients

The 2017 Physician Fee Schedule is here and clearly states that CMS wants to increase reimbursements for managing chronically-ill patients. A new avenue for reimbursement is non-face-to-face care, first introduced in 2015 with CPT 99490 and expanding in 2017 to include higher payments for medically complex patients and behavioral health.

Signallamp Health dedicates RNs to collaborate with the patient’s own PCP to provide care management services in between office visits. Such patient engagement is an important step in preparing practices for the added requirements of MACRA.

In this series, Signallamp Health highlights the positive impact of its hands-on approach. Continue reading…