How did you first learn about Signallamp?
I first learned about Signallamp in late 2020 during winter break from my MSN Nurse Educator program. I was finishing up a certification in Chronic Care Management while my clinicals were on hold during the pandemic. I was looking for a remote position that could not only give me a better work/life balance, but also one where I could use my nursing skills in a new and creative way. The above program had a social media group where nurses helped each other to network and talk about different opportunities in CCM. When I saw Signallamp, I thought it would be a great fit for what I was trying to accomplish in my career.
What do you like the most about your job?
What I like most about my job is how fulfilling it is to see my patients take an active role in their healthcare. Since starting in this role, I have developed relationships with patients where I see how empowered they become as they learn more about their chronic conditions, track their own progress, and reach out to me for questions and concerns. Whether it be through education, finding medication assistance programs, or helping coordinate their care, knowing that I can make a difference in patients’ lives in even the smallest ways is priceless.
What is the best career lesson you have learned so far?
Being a nurse, and specifically a nurse educator, relies heavily on active listening. Just this month, I am celebrating 10 years as a nurse. By listening and getting to the root of what patients’ need support with, you support their physical, mental, and emotional needs. This holistic care is vital to help patients reach their heath goals and avoid hospitalizations.
Compared with day one, how has Signallamp grown?
There have been many improvements, however, one that sticks out is the program implemented to help support nurses as they navigate helping patients find Patient Assistance Programs (PAPs) for medications. I have encountered many patients who have gone without needed medications or other necessities due to high prescription costs. There is support out there, but this can be complex and difficult for patients to find on their own. I look forward to seeing how this program continues to expand.
Additionally, the ticketing system allows for smooth and more direct communication and follow-up between all members of the team. Our phone system has also improved, which helps me to better track time spent with patients and take appropriate credit for this time.
If you could select one co-worker to mentor you, who would you pick and why?
If I could select one co-worker to mentor me, it would be Corrin. She possesses the qualities of a leader that I strive to be one day. She is a great communicator, is organized, and is knowledgeable about many aspects of the business. She made me feel very comfortable jumping into my role upon hire with constructive feedback and encouragement.
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What do you like to do when you are not working?
When I am not working, I enjoy spending time with my husband Joe and cat Belle. I love spending time outside either at the pool, beach, or patio. I also enjoy drive through our town in the convertible listening to music and enjoying the fresh air. Being a New England native, I still watch the Red Sox regularly. Go Sox!
In addition, I thoroughly enjoy gardening in Florida. In MA, I was never able to keep plants alive, but my garden is thriving with many vibrant flowers and plants, a bird feeder, and birdbath. I never know what kind of exotic animals I will see out my window; from the Sandhill Cranes and their babies to the Gators that float by in the pond behind our house!
What is a fun fact about you many people may not know?
I got married in Jamaica to my best friend Joe on 12-13-14. We have been back once to visit and made some great friends while there. Our good friend from Jamaica, David, has come to the states to visit us twice so far. We hope to be able to visit again soon!
Tell us about the craziest experience you have had with a patient:
I have had many interesting interactions with patients throughout the years. This took place before I was working at Signallamp. Although tragic, I thought it worthwhile to mention.
I was working in an ALF. I had with a patient, unbeknownst to her family or providers, was taking an experimental treatment that she felt would help her MS. Unfortunately, she was unaware that this could be life threatening if taken incorrectly, and she consumed a lethal amount and succumbed to these injuries. I was there to administer emergency care to her and make her as comfortable as possible until EMS arrived. This loss will stay with me forever but has helped me in my career to be hyperaware of all supplements or treatments that a patient may potentially be trying. Since then, I have worked to spread awareness that although alternative treatments may be helpful, they can also cause devastating consequences when not regulated.
